Symptoms: The touchscreen is choosing the wrong buttons on the label maker.
Re-calibrate the touch screen
There are two ways the screen can be re-calibrated:
METHOD 1: Re-calibrate using the Setup menu
If the screen is too inaccurate attempt method two below.
- Tap the setup Button
- The login screen will ask for a password. Enter the password: bigmac1
- In the Settings menu tap Set Display Preferences
- On the Display Settings menu tap Calibrate Touch Screen
- Use your finger to tap the red boxes to calibrate the screen.
METHOD 2: Re-calibrate using system boot up:
- Power the label maker off by flipping the power switch located on the left side of the unit
- Place a finger on the middle of the touch screen like the image below
- While your finger is still on the screen flip the power switch to the on position. Keep your finger on the screen
- Leave your finger on the screen until the Calibrate Touchscreen window appears
- Use your finger to tap the red squares on the screen until the windows disappears to calibrate the screen
- The label maker will boot up as normal. It my prompt the calibration window again. If so, repeat step 5
- Once the touchscreen is loaded up as normal test the screen. If the screen is still not working correctly please contact the technology team.
Escalate to the technology team:
If both methods fail to calibrate the screen please escalate to the technology team by submitting a ticket.