Technology Support Articles

All Registers displaying "Cannot communicate to monitors"
Symptoms: All POS registers are displaying the "Cannot Communicate to Monitors" error. Cannot take orders. KVS screens are frozen. Attempt to put...
Thu, 14 Sep, 2023 at 10:00 AM
The Touch Screen on the Freshness Label Maker is Inaccurate
Symptoms: The touchscreen is choosing the wrong buttons on the label maker. Re-calibrate the touch screen There are two ways the screen can be re-calib...
Thu, 7 Sep, 2023 at 8:13 AM
The Bump Bar Will Not Serve Off Orders
Symptoms: The bump bar will not serve any orders. The bump bar has no green led light. The led light on the bump bar is red and not serving. Verify the ...
Thu, 7 Sep, 2023 at 9:12 AM
The Office Monitor's Desktop is Red and/or Doesn't Look Normal
Symptoms: The back office monitor is looks different. The wallpaper is red and the icons don't look like they are supposed to. Didn't get a prompt t...
Tue, 3 Oct, 2023 at 12:29 PM
Store Mail Mobile Setup
Document attached from
Wed, 14 Jun, 2023 at 8:36 AM
How do I see my tickets?
Navigate to Click Login Enter either your email (General Managers) or the Store Mail, along with the password you set up. If you...
Tue, 3 Oct, 2023 at 9:03 AM
Office Monitor is Displaying "Out of Range"
Symptoms: The back office computer monitor is displaying Out of Range. If the back office has an older NEC MultiSync monitor and it is displaying the &q...
Thu, 7 Sep, 2023 at 9:13 AM
Pairing a Headset to the Base Station
Need to pair a replacement headset to the base station? Start here. Each headset type is broken down in sections. HME EOS HME Odyssey HME NEXE...
Thu, 7 Sep, 2023 at 10:27 AM
Cannot Login to Store Mail on Office Computer. Something Went Wrong
Symptoms: Can't login to store email. Error on clicking link. Use Google Chrome On your officer computer use Google Chrome. Internet Explorer ...
Fri, 22 Sep, 2023 at 8:09 AM
Configuring McDonald's MFA
Sat, 16 Sep, 2023 at 10:56 AM