Technology Support Articles
Symptoms: One or several 1/4 beef/protein is displaying on the HOTG, LCM or fresh beef monitor. The item is not serving off the monitor when pressing any of...
Fri, 22 Sep, 2023 at 8:23 AM
Symptoms: Unable to login to the DAR or Altametrics Schedule app on a phone. Error popping up displaying user does not have access to the application. F...
Tue, 3 Oct, 2023 at 9:00 AM
Symptoms: Customers cannot place orders in the McDonalds app. Customers receive an error stating the store is closed when they attempt to place an order. A...
Tue, 3 Oct, 2023 at 12:02 PM
Types of logins There are two types of logins for QSRsoft that general managers will have: McDonalds single sign on with eID QSRsoft account that is lin...
Thu, 12 Oct, 2023 at 12:18 PM
Symptoms: After logging into QSRsoft the user is being greeted with a white screen that says "Welcome to QSRsoft". Use the Google Chrome W...
Thu, 12 Oct, 2023 at 12:48 PM
Symptoms: The Epson printer won't open or close. The blade appears to be stuck and won't move. Move the blade Grab a flat head screw driver P...
Tue, 24 Oct, 2023 at 12:08 PM
Procedures included below; HME Eos Headset Base Station Avery Freshness label maker Ithaca9700 Freshness label maker HME Eos Headset System Time Chan...
Tue, 7 Nov, 2023 at 1:36 PM
Symptoms: The printer in the back office will not print. Getting an error on the BOS saying the printer is not working. Verify the printer is powered on...
Wed, 22 Nov, 2023 at 8:55 AM
Symptoms: Crew are able to discount any meal and promo them off without any approval needed from a manager. Set Discount/Promo Authority in Manager Menu...
Wed, 6 Mar, 2024 at 6:43 AM
Shutdown procedures: Mobile Ordering Close POS close Contact Tech Tech does delivery closure, door dash, grubhub, uber If you need to close yo...
Thu, 22 Feb, 2024 at 5:52 AM